Frequently Asked Questions
Everything you need to know about our pool and spa services.
Frequently Asked Questions
What services does Ecoast Pool Service provide?
Weekly pool care, which includes seasonal openings, cleanups, and winterizations, and spa care on the same terms.
Do you offer one-time pool cleanings?
Not regularly offered, though we may be able to accommodate such a request depending on the time of year.
Do you offer hot tub/spa maintenance?
Yes, we offer weekly spa maintenance under the same terms as our pool care plans. We encourage you to ask about our year round maintenance plans.
What areas do you service?
We currently service Cape May County only.
Are your pool treatments safe for kids and pets?
Yes! Our treatments are safe when used correctly, and we ensure proper dosing to maintain safe water quality.
What's your weekly pool service?
Includes water chemistry testing, skimming, brushing, and vacuuming, filter checks, equipment inspection, and enzyme/sanitation adjustments.
Do I need to be home for weekly service?
No, as long as we have access to your pool and equipment, we can service it without you being home.
What if it rains on my service day?
We still perform service unless severe weather (thunderstorms, high winds) prevents us from working safely. If we can't service your pool during your typical service window, we will reschedule or adjust accordingly.
Will you add chemicals every visit?
Yes, as needed, we adjust sanitizers, pH, alkalinity, and enzymes. We do not overuse chemicals—our goal is healthy, balanced water with minimal chlorine demand.
When should I schedule my pool opening?
Schedule your opening 2–3 weeks before your swim-ready-by date to allow time for repairs, equipment replacement, or water balance corrections.
Do I need to be home for my pool opening or closing?
No, as long as we have access to: the pool, the pool cover storage area, fill water, electricity/pool equipment power source.
What's included in a pool closing?
Lowering water levels (if needed), draining and blowing out lines, adjusting water chemistry, removing ladders/handrails, and securing the pool cover.
Do you service both chlorine and saltwater pools?
Yes, we service both traditional chlorine and saltwater pools. If you're unsure which system is best, we can help evaluate your options.
Why does my pool still have algae even with chlorine?
Algae can still grow if your pH, phosphate levels, or filtration system is not clean or balanced. As part of our weekly service, we perform phosphate treatments as needed to prevent algae growth. We also correct over-stabilization issues.
What additional treatment methods do you incorporate?
We incorporate enzymes and polymers to enhance water clarity and balance. We are always working towards more eco-friendly solutions.
Can I sign up mid-season?
Absolutely! Mid-season sign-ups are not a problem. Choose the 16-week plan at checkout and your pricing will be customized during onboarding based on your actual remaining weeks of service.
How do I pay for service?
Credit card or ACH payments. Customers can either pay monthly (service contract broken up into 12 parts) or all at once.
Is there a cancellation policy?
Yes, we require 30 days' notice before the next billing cycle for the year.
What if I have a problem between service visits?
Contact us anytime! We'll provide troubleshooting tips or schedule an additional visit if needed.
Do you offer warranties on equipment repairs?
We honor manufacturer warranties on parts we install. Service warranties vary by repair type. Quotes cover installation of specified pool equipment. Customer is responsible for ensuring pool equipment and plumbing are in proper working order prior to installation. Additional work due to system incompatibility, pre-existing malfunctions, or local code compliance will be quoted separately.